Support that resolves itself
Jane handles your customer conversations across webchat and beyond, resolving questions instantly and escalating to your team only when it matters.
Hey, I was double-charged this month. Can you help?
I see the duplicate charge from May 14. I've refunded it and it'll land in 3 to 5 days. Anything else?
POWERED BY
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resolved without a human
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average reply time
0 /7
always on, every day
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channels supported
Capabilities
Everything you need to support customers
Jane combines an AI agent with the tooling your team needs to stay in control.
Instant resolutions, around the clock
Jane answers common questions in seconds, 24/7, in any language, so customers never wait in a queue.
- Sub-5-second replies
- No queues, no hold music
- Works while you sleep
Do you ship to Canada?
Yes, standard shipping to Canada is 3 to 5 business days, free over $50.
answered in 3s
Smart escalation to your team
When a conversation needs a person, Jane hands it off with the full thread and a summary attached, so no “let me repeat my issue”.
- Context-rich handoff
- Routed to the right team
- Nothing falls through
Escalated · billing dispute
Customer was double-charged on May 14. Refund needs manager approval.
Embeddable webchat in minutes
Paste one snippet and Jane is live on your site. No rebuild, no SDK wrangling, fully themeable.
- One-line install
- Matches your brand
- Mobile-ready
<script src="https://cdn.janetheoperator.com/widget.js"
data-key="YOUR_KEY" defer></script>Insights that actually matter
See what customers ask, where Jane resolves, and where your team should focus next, all in one view.
- Top intents & gaps
- Resolution rate trends
- Export anywhere
Resolution rate · last 7 days
See the impact
What could Jane save you?
Drag your monthly conversation volume to estimate what Jane takes off your team’s plate.
Conversations / mo
resolved by Jane / mo
team hours saved / mo
Estimate assumes Jane resolves 92% of conversations and saves ~12 min of agent time per resolution.
Pricing
Pay only when Jane resolves
Pricing is per resolution, a conversation Jane actually closes. No charge for messages that go nowhere.
Starter
Try Jane on a single site.
10 resolutions / mo
Hard cap, upgrade to go further
- 1 webchat widget
- Knowledge base answers
- Community support
Growth
For teams scaling customer support.
300 resolutions / mo included
then $1.19 per resolution
- Unlimited webchat widgets
- Smart escalation to your team
- Analytics dashboard
- Email support
Scale
For high-volume support teams.
1,000 resolutions / mo included
then $1.09 per resolution
- Everything in Growth
- Priority support
- Advanced analytics & exports
- Multi-team workspaces
Volume
Size your own plan. The more you resolve, the lower your per-resolution rate. Drag to see your blended price.
- SSO & advanced security
- Dedicated support & SLA
- Custom integrations
- Onboarding assistance
A resolution is one conversation Jane closes without human help. Escalated conversations are never charged.
How it works
Live in three steps
No rebuild, no long onboarding. Jane is answering customers the same day.
Connect your channels
Drop the webchat widget on your site and point Jane at your help docs and FAQs.
Jane handles conversations
Customers get instant, accurate answers around the clock, with no queue and no waiting.
Your team stays in control
Anything Jane can’t resolve is escalated to a human with full context attached.
Loved by support teams
Results from day one
What teams running Jane on their front line have to say.
“Jane handles the bulk of our front line. Our team finally spends its time on the conversations that actually need a human.”
Priya Natarajan
Head of Support, Northwind
“We went live in an afternoon. Resolution rate climbed past 90% in the first month and our response time is basically zero now.”
Marcus Reed
COO, Forma
“The escalation hand-off is the part that sold us. Nothing gets lost, and customers never have to repeat themselves.”
Lena Brandt
CX Lead, Lumen
FAQ
Questions, answered
The things teams ask before rolling Jane out.
What counts as a resolution?
A resolution is one conversation Jane closes without human help. If a conversation is escalated to your team, it is never charged.
How long does it take to go live?
Most teams are live the same day. Paste one snippet on your site, point Jane at your help docs, and it starts answering.
What happens when Jane can’t answer?
Jane escalates to your team with the full transcript and a summary attached, routed to the right place. The customer never repeats themselves.
Which channels are supported?
Webchat out of the box, plus messaging and email channels like WhatsApp, Telegram, Messenger and more.
Do I need a credit card to start?
No. The free tier includes 10 resolutions per month so you can try Jane on a real site before paying anything.
Let Jane take the front line
Spin up your AI support agent today. No credit card required.
Get started